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Terms and Conditions

1. Introduction

Welcome to Lygon Coffee. By accessing or using our website (www.lygoncoffee.com.au), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Orders and Payments

  • All prices are listed in Australian Dollars (AUD) and are subject to change without notice.
  • Orders are confirmed once payment is received.
  • We reserve the right to refuse or cancel orders at our discretion, including in cases of pricing errors or suspected fraud.

3. Shipping and Delivery

  • We deliver Australia-wide using third-party courier services.
  • Delivery times may vary depending on your location. Estimated delivery timeframes are provided at checkout.
  • We are not responsible for delays caused by third-party couriers or unforeseen circumstances.

4. Returns and Refunds

  • We do not accept returns on coffee products due to their perishable nature.
  • If your order is incorrect or defective, please contact us within 7 days of receiving the product.
  • Refunds or replacements will be provided at our discretion.

5. Use of Website

  • You agree not to misuse our website, including attempting to gain unauthorized access to our systems.
  • All content, including text, images, and logos, is the property of Lygon Coffee and may not be used without permission.

6. Limitation of Liability

  • Lygon Coffee is not responsible for any direct, indirect, or consequential damages arising from the use of our website or products.
  • Our liability is limited to the value of the order placed.

7. Governing Law

These Terms and Conditions are governed by the laws of South Australia, Australia. Any disputes shall be resolved in the appropriate courts of South Australia.

Privacy Policy

1. Introduction

Lygon Coffee values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

2. Information We Collect

We may collect personal information including:

  • Name, email address, phone number, and shipping address.
  • Payment details for order processing (handled securely by third-party payment processors).
  • Website usage data via cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders.
  • Provide customer support.
  • Improve our website and services.
  • Send promotional emails (only if you opt-in).

4. Data Protection

  • We implement security measures to protect your personal data from unauthorized access or misuse.
  • We do not store payment details on our servers.

5. Sharing Your Information

We do not sell or share your personal information, except:

  • With trusted third-party service providers (e.g., couriers, payment processors) for order fulfillment.
  • When required by law or to protect our rights.

6. Cookies and Tracking

  • Our website uses cookies to improve user experience and analyze traffic.
  • You can disable cookies in your browser settings, but some site features may not function properly.

7. Your Rights

  • You may request access, correction, or deletion of your personal data.
  • You can unsubscribe from marketing emails at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@lygoncoffee.com.au.